API Development & Integrations for Healthcare & Clinics
Appointments, records and billing in separate tools, joined by staff at the counter.
API development and integration work connects separate systems so data moves between them automatically. For a clinic, hospital or diagnostics group, the work is judged on a confirmed appointment that is actually attended. Integrated scheduling and records with a strict audit trail on every data movement.
What is costing you money today
Appointments, records and billing in separate tools, joined by staff at the counter.
Running ads to a homepage and a phone number, with no way to tell which campaign produced an attended appointment.
What changes once this is in place
Integrated scheduling and records with a strict audit trail on every data movement.
How healthcare & clinics actually buys
Same-day to a fortnight, driven by urgency and by proximity — most of the search happens on a phone within a few kilometres of the clinic.
- The unit of value
- a confirmed appointment that is actually attended
- The common mistake
- Running ads to a homepage and a phone number, with no way to tell which campaign produced an attended appointment.
- What we do instead
- Booking on the site, call tracking on the number, and attendance fed back as the conversion — with the patient's identity stripped before anything leaves your systems.
What it has to talk to
A build for a clinic, hospital or diagnostics group is mostly integration work. These are the systems we expect to exchange data with:
- Practice management / HIS
- Appointment scheduling
- IVR
- WhatsApp reminders
- Google Business Profile
The words your buyers actually use
Generic service copy loses to copy written in the vocabulary of the vertical. These are the terms that carry intent here, and the ones the pages we build are structured around:
- book an appointment
- doctor near me
- consultation fee
- test package price
- clinic timings
- health check-up package
The rules this sits under
Patient data is sensitive under India's DPDP Act and under HIPAA in the US. Advertising rules restrict outcome claims and, in India, drug and treatment promotion. Never put patient identifiers in analytics or ad platform payloads.
What you get
- Integration map — Every system, what it owns, what it needs, and where the truth lives for each entity. Most integration projects should start by deciding which system owns the customer record.
- API design — Resources, versioning, authentication, pagination, rate limits and error shapes, agreed before implementation.
- Implementation — REST or GraphQL endpoints in TypeScript, with validation at the boundary and types generated from the schema.
- Third-party integrations — CRM, ERP, Tally, payment gateways, WhatsApp Business API, courier and ad platform APIs — with credentials handled properly.
- Webhook handling — Signature verification, idempotency keys, a queue, retries with backoff and a dead-letter store you can replay from.
- Sync and reconciliation — Scheduled reconciliation that compares both systems and reports differences, because event-driven sync alone always drifts eventually.
- Monitoring and alerting — Failure alerts to the channel your team actually reads, with enough context to act rather than just to worry.
- Documentation — API reference, an integration runbook, and a page describing what to do when each integration fails — written for whoever is on duty, not for us.