QA & Test Automation for SaaS & Software Products
A regression affecting one tenant's configuration, found weeks later by that tenant.
QA and test automation covers manual exploratory testing, automated end-to-end suites running in CI, cross-browser and device coverage, and regression testing before each release. For a SaaS company, the work is judged on a qualified trial or demo that converts to a paid plan. Test data covering the configuration matrix, and cross-tenant isolation tested automatically.
What is costing you money today
A regression affecting one tenant's configuration, found weeks later by that tenant.
Treating sign-ups as the goal, so the site and the ads fill the funnel with people who will never pay and hide the real acquisition cost.
What changes once this is in place
Test data covering the configuration matrix, and cross-tenant isolation tested automatically.
How saas & software products actually buys
Self-serve in a day, sales-assisted over one to three months with a security review and a procurement step near the end.
- The unit of value
- a qualified trial or demo that converts to a paid plan
- The common mistake
- Treating sign-ups as the goal, so the site and the ads fill the funnel with people who will never pay and hide the real acquisition cost.
- What we do instead
- Define the activation event that predicts payment, instrument it, and optimise acquisition against that instead of against sign-ups.
What it has to talk to
A build for a SaaS company is mostly integration work. These are the systems we expect to exchange data with:
- Stripe / billing
- Product analytics
- CRM & sequences
- Auth & multi-tenancy
- Data warehouse
The words your buyers actually use
Generic service copy loses to copy written in the vocabulary of the vertical. These are the terms that carry intent here, and the ones the pages we build are structured around:
- free trial
- pricing per seat
- integrations
- SOC 2
- onboarding
- churn
- self-serve vs demo
The rules this sits under
GDPR for any EU user, SOC 2 evidence demanded by enterprise buyers, and data-residency commitments that constrain where you deploy.
What you get
- Test strategy — What gets automated, what stays manual, what runs per commit versus nightly — written down, so testing is a plan rather than a habit.
- Critical path automation — The twenty journeys that carry the business, automated in Playwright and running in CI.
- API test suite — Contract and behaviour tests on your endpoints, which are faster and far more stable than driving the same logic through a browser.
- Cross-browser and device coverage — Chrome, Safari and Firefox, plus a real Android device matrix across three price tiers.
- Regression suite — Every fixed bug becomes a test, which is the only mechanism that stops the same defect shipping twice.
- Accessibility testing — Automated checks in CI plus manual keyboard and screen-reader passes on the key journeys.
- Load testing — For sale days and campaign launches: find the breaking point deliberately, in advance, rather than discovering it live.
- Bug triage process — One tracker, severity definitions everyone agrees on, and a weekly triage — so the log shrinks instead of accumulating.