QA & Test Automation for Professional Services
A codebase nobody wrote, where every change risks breaking something invisible.
QA and test automation covers manual exploratory testing, automated end-to-end suites running in CI, cross-browser and device coverage, and regression testing before each release. For a professional services firm, the work is judged on a booked consultation with someone who can sign. Characterisation tests around current behaviour first, which makes the code safe to change at all.
What is costing you money today
A codebase nobody wrote, where every change risks breaking something invisible.
A site full of adjectives and no evidence, which loses to a competitor with three specific case studies and a named team.
What changes once this is in place
Characterisation tests around current behaviour first, which makes the code safe to change at all.
How professional services actually buys
Two weeks to two months, decided on credibility and referral more than on price, with the website acting as the reference check.
- The unit of value
- a booked consultation with someone who can sign
- The common mistake
- A site full of adjectives and no evidence, which loses to a competitor with three specific case studies and a named team.
- What we do instead
- Publish the work, the method and the people. In this vertical the proof is the product.
What it has to talk to
A build for a professional services firm is mostly integration work. These are the systems we expect to exchange data with:
- CRM
- Calendar booking
- Proposal software
- Email sequences
The words your buyers actually use
Generic service copy loses to copy written in the vocabulary of the vertical. These are the terms that carry intent here, and the ones the pages we build are structured around:
- case studies
- our process
- book a consultation
- retainer vs project
- team credentials
The rules this sits under
Professional advertising rules vary by body — legal and accounting practices in particular have restrictions on solicitation and on claims of expertise.
What you get
- Test strategy — What gets automated, what stays manual, what runs per commit versus nightly — written down, so testing is a plan rather than a habit.
- Critical path automation — The twenty journeys that carry the business, automated in Playwright and running in CI.
- API test suite — Contract and behaviour tests on your endpoints, which are faster and far more stable than driving the same logic through a browser.
- Cross-browser and device coverage — Chrome, Safari and Firefox, plus a real Android device matrix across three price tiers.
- Regression suite — Every fixed bug becomes a test, which is the only mechanism that stops the same defect shipping twice.
- Accessibility testing — Automated checks in CI plus manual keyboard and screen-reader passes on the key journeys.
- Load testing — For sale days and campaign launches: find the breaking point deliberately, in advance, rather than discovering it live.
- Bug triage process — One tracker, severity definitions everyone agrees on, and a weekly triage — so the log shrinks instead of accumulating.